Health Care Services
Live Bilingual Operators English / Spanish 24 x 7 x 365
Our operators are able to handle inquires 24 hours a day, 7 days a week, 365 days a year from any Spanish speaking caller. All of our operators are fluent in Spanish and English. We are able to handle calls from Spanish speaking callers with no special arrangements. Real-time interpreting services to medical professionals needing to communicate with Spanish speaking patients in emergency situations can be done.
Custom Auto Answer
If you use the custom auto answer, your calls will divert to a recorded message before they are handled by a “live” operator. Callers inquiring about office hours or cross streets may get their questions answered by the recorded message. This can be done in English and Spanish.
Whether your pager is alphanumeric, numeric or text to cell, Excel's service can be interfaced with your paging system.
Physician On-Call Schedule
Our On-Call software is programmable by day and time, allowing the operators to see only the information that is needed at that moment. For example, if a patient phones your office and they state they have a medical emergency, our operators can access the on-call schedule and instantly see which doctor is on call.
Appointment Reminder Service
We make friendly calls to your patients, reminding them of their upcoming appointments. These calls can be placed a day in advance, or on any schedule you specify.
Appointment Scheduling Service
We can do appointment scheduling according to you office availability.
By specialty or zip code, we will accurately provide callers information regarding "the physician / clinic nearest to them".
Registrations for classes and events.
Requests for a brochure, information are directed to a representative.
Off Site Receptionist
Professionally answered, screened and transferred according to your practice needs.
Call Patching or Transferring
Calls can be patched or transferred to you at any number according to your instructions.
Excel Answering Service, Inc. operates in full compliance with the Health Insurance Portability and Accountability Act (HIPAA).
Excel Answering Service, Inc. has procedures in place that limit access to personal information to those employees who need to know such information in order to perform business services on behalf of our clients. Our employees are educated on the importance of protecting the privacy and security of confidential personal information. We maintain physical, electronic and procedural safeguards that comply with all current and anticipated federal, state and local regulations to guarantee information privacy.
Our policies and procedures are updated as necessary to ensure that patient and client privacy is maintained. We conduct our business in a way that fulfils our commitment to privacy and security both ethically and legally.
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