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Excel Answering Services, Inc.

Business Services

  Live Bilingual Operators English / Spanish 24 x 7 x 365

Our operators are able to handle inquires 24 hours a day, 7 days a week, 365 days a year from any Spanish speaking caller.
All of our operators are fluent in Spanish and English. We are able to handle calls from Spanish speaking callers with no special arrangements. Real-time interpreting services to professionals needing to communicate with Spanish speaking callers in emergency situations can be done.

  Custom Auto Answer

If you use the custom auto answer, your calls will divert to a recorded message before they are handled by a “live” operator. Callers inquiring about office hours or cross streets may get their questions answered by the recorded message. This can be done in English and Spanish

  On-Call Schedule

Our On-Call software is programmable by day and time, allowing the operators to see only the information that is needed at that moment. For example, if a caller phones your office and they state they have an emergency, our operators can access the on-call schedule and instantly see which representative is on call.

  Call Patching or Transferring

Calls can be patched or transferred to you at any number according to your instructions.

  Dealer Locator

By zip code, in respond to your ad, we will accurately provide callers information regarding "the location nearest them".

  Event Reservations

Registration for classes and events.

  Lead Generation/Qualification

Requests for a brochure, catalog, estimate or a sales lead from any advertisement are directed to a representative, dealer or distributor.

  Off Site Receptionist

Professionally answered, screened and transferred according to your business needs.

Privacy Policy

Excel Answering Service, Inc. has procedures in place that limit access to personal information to those employees who need to know such information in order to perform business services on behalf of our clients. Our employees are educated on the importance of protecting the privacy and security of confidential personal information. We maintain physical, electronic and procedural safeguards that comply with all current and anticipated federal, state and local regulations to guarantee information privacy.

Our policies and procedures are updated as necessary to ensure that client privacy is maintained. We conduct our business in a way that fulfils our commitment to privacy and security both ethically and legally.

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