Live Bilingual Operators English / Spanish 24 Hours a day
All operators are fluent Spanish speakers and are available to handle your calls at any time. We understand the challenges presented in emergency medical situations which is why we offer real-time interpreting services to medical professionals needing to communicate with Spanish speaking patients in emergency situations.
Our operators can assist with any situation and are available
- 24 hours a day
- 7 days a week
- 365 days a year
Custom Auto Scripting
If the custom auto scripting is used, your calls will divert to a recorded message before they are handled by a "live" operator. The recording can provide office hours, cross streets or general information with the option at the end of the recording to be transferred to an operator for emergency calls. This can be done in English and Spanish.
Paging / Text To Cell
Whether your pager is alphanumeric, numeric or text to cell. Excel can interface with your paging or cell phone carrier.
Overflow Call Handling
As an extension of your operation we can provide live operators on demand to handle your overflow calls during office hours. This will reduce stress placed on your existing staff and eliminate your callers from getting a busy signal or a voicemail box.
Call Patching or Transferring
Calls can be patched or transferred to you at any number according to your instructions.
And much more..
Privacy Policy (HIPAA)
Excel Answering Service, Inc. operators are in full compliance with the Health Insurance Portability and Accountability Act (HIPAA)
Excel Answering Service, Inc. has procedures in place that limit access to personal information to those employees who need to know such information in order to perform business services on behalf of our clients. Our employees are educated on the information of protecting the privacy and security of confidential personal information. We maintain physical, electronic and procedural safeguards to comply with all current and anticipated federal, state and local regulations to guarantee information privacy.
Our policies and procedures are updated as necessary to ensure that patient and client privacy is maintained. We conduct our business in a way that fulfills our commitment to privacy and security both ethically and legally.
